An email API sends your messages; emable Voice places your calls: you bring the purpose and content of the call, emable Voice brings the number, the voice and the control layer. The AI says it is an AI first, every call has a recorded purpose and consent, a person or a person's rule approves it, and everything is logged.
A callback request waits in the CRM. A person approves the call, the AI says it is an AI, re-checks the offer and keeps to the approved script. The outcome is written back through allowed operations only, and every step is audited. Seven workflows, calls in English, Czech and German.
The problem
Callback requests, approved recommendations, unfinished offers and service reports wait in the CRM. Calling them by hand is costly, uneven and hard to measure.
Generic voicebots can hold a conversation. They do not know your product, your permissions or the follow-up your system needs.
How it works
Your AI agent places the calls, emable Voice keeps them inside your rules. Want to hear it first? “Call me” in the app rings you in the browser, in a test workspace where nothing is dialled.
Create a key in emable and paste one ready text into your AI agent. The agent sets your company name itself and can place calls. Before calls go to real phones, you confirm your Czech company ID, your e-mail and your own phone. No documents.
You and your agentA person sets the purpose, voice and consent basis once. The language follows the number's country. Then the person picks the agent's level.
A person on your teamFor each call the agent sends only the number and what the call is about. The AI says it is an AI first, and the outcome comes back with its audit trail.
emable VoiceOne call, step by step
Levels
Every agent starts at level 1. A person on your team decides how far each agent may go. An agent can never raise its own level.
Every call waits for a person's approval. This is the default.
Calls that fit your hours, purposes and daily limit go out. The rest wait for approval.
Like level 2, for calls and SMS.
Four layers
The phone network and the voice runtime are bought and kept behind adapters, so either can change. emable Voice owns the rules, the queue, the checks, the handover, the write-back and the measurement. Your CRM stays the source of truth.
The value is the completed task in your own system. Minutes and SMS are consumption, shown on a transparent bill.
Source of truth, allowed actions, handover to an advisor or manager
We own
Scripts, permissions, queue, limits, pre-action check, AI disclosure, handover, write-back, audit, metering
Listening, interruptions, speech. Several engines behind one adapter.
Phone numbers, SMS and the connection to the phone network
Use cases
Use case 1 of 7 · Offer callback
The advisor approves. The AI fills in missing details or books a meeting, and the result is attached to the offer.
Talk about this workflowAIHi, I'm an AI assistant for your advisor. You asked about offer 2481.
Is the price still valid?
check_offer 2481Valid until 30 NovUse case 2 of 7 · Next best action
An advisor approves an opportunity your system suggests. The AI calls or texts, books a meeting or records the refusal and its reason.
Talk about this workflowAIHello, I'm an AI assistant for Eva Malá. She suggested a short review of your home cover.
Not now. Maybe in spring.
log_refusalReason: laterUse case 3 of 7 · Unfinished offer
After an eligibility check, a reminder SMS goes out. If the client wants help, the AI calls and brings them back to the right step.
Talk about this workflowSMSYour offer 3107 is saved. Reply CALL and we will ring you to finish it.
Previewed before sending · 1 segmentCALL
check_eligibility 3107Reminder allowedUse case 4 of 7 · End of leasing or renewal
With a verified service reason, the AI arranges a consultation and a new comparison with a person. It does not sell on its own.
Talk about this workflowAIHello, I'm an AI assistant for Insurer A's partner network. Your cover ends with your leasing contract.
Right. What are my options?
verify_recipientDate of birth matchesUse case 5 of 7 · Maintenance intake
The AI answers, also outside office hours, takes a structured report, passes it to the property manager and confirms the visit by SMS.
Talk about this workflowAIHello, I'm the AI assistant of your property manager. What is the problem?
Water is leaking under the kitchen sink.
match_tenant B-12Tenant on recordUse case 6 of 7 · CRM sales task
A task is approved in the CRM. The AI makes the contact, records the result and creates the next task for the salesperson.
Talk about this workflowAIHello, I'm an AI assistant calling for Petr Malý about your fleet cover.
Send the documents. We decide next week.
create_taskSend documentsUse case 7 of 7 · Viewing booking
Someone asks to be contacted about a new flat. The AI qualifies the interest, books a viewing and hands over to the sales agent.
Talk about this workflowAIHi, I'm an AI assistant for the Linden Park sales team. You asked about flat C-07.
Yes. Can I see it on Saturday?
check_slots C-07Sat 10:30 freeGovernance
Every contact runs inside limits you set. Each step is logged, so you can show who approved what, what the AI said and what it changed.
Showing 9 of 16 events
Hello Ms Nováková, your meeting with Martin Král is confirmed for Thu 20 Nov at 14:00. Reply STOP to opt out.
Integrations and languages
Provider-neutral runtime
The engine that listens and speaks can change without rewriting your workflow, its rules or its integration.
Numbers per customer
Each customer has its own phone numbers, held for that customer and purpose. Inbound calls and SMS land in the right place.
Phone or browser
Today a call runs as a voice session in the browser. Calls over our own phone line are built and in testing, with the same rules and the same write-back.
CRM adapters and MCP
An adapter connects to your CRM or core system. Where your system offers MCP, we can connect through it. Your CRM stays the source of truth.
For developers
We give you the number and the voice. What the call is about is up to you, like email.
Every call still opens with the AI disclosure, runs within your rules and is audited.
curl YOUR_VOICE_API_URL/v1/calls \
-H "Authorization: Bearer YOUR_API_KEY" -H "Content-Type: application/json" \
-d '{ "to": { "e164": "+420700000000" }, "language": "en",
"instructions": "You are calling to confirm the appointment tomorrow at 10:00.",
"consentReference": "crm-consent-4821", "idempotencyKey": "visit-4821" }'Languages
Each language goes live on a workflow only after we test it on a real phone line: names, addresses, numbers and interruptions.
Voices: you choose the voice. Standard voices are included, premium voices are priced per minute on top.
“Hello, I'm an AI assistant calling for your advisor.”
„Dobrý den, jsem AI asistent a volám jménem vašeho poradce.“
„Guten Tag, ich bin ein KI-Assistent und rufe im Auftrag Ihres Beraters an.“
How we start
We begin with one paid validation of one workflow, on your system and under your rules.
Step 1 · Scope
We agree the signal, the purpose, the script, who may be contacted and what counts as done.
Step 2 · Adapter
What we read, which operations we may write, and where a handover lands.
Step 3 · Controlled pilot
A limited pilot with approved contacts and agreed volumes. Every step is audited.
Step 4 · Measured result
You see completed tasks, handovers and consumption, then decide on the next step. Another workflow, product or country is a new, separately agreed package.
Questions
Questions
Eight answers
Yes. Every call opens with an approved AI disclosure, so the client knows from the first sentence that an AI is speaking. If you record a call, the AI says that too. Recordings are deleted after 7 days.
Talk this through with usNo. Every contact starts from a signal your system already has, such as a callback request, an approved next best action or a renewal. No contact happens without a valid purpose and the approval of a person or of a rule a person set. It does not run mass calling or marketing campaigns, and it does not call a number just because it is public.
Talk this through with usIt ends the call politely and hands the case to the advisor or manager with a summary. The AI stays within the approved script, so a question outside it goes to a person.
Talk this through with usOnly the operations you allow, and every step is logged. An adapter connects to your CRM or core system; where your system offers MCP, we can connect through it. Your CRM stays the source of truth.
Talk this through with usCase status, price and consent are checked again just before the call or SMS goes out. Opt-outs, blocked numbers and allowed hours are checked before every attempt. If something has changed, the contact is cancelled or moved.
Talk this through with usCalls run in English, Czech and German. Each language goes live on a workflow only after we test it on a real phone line. Today a call runs as a voice session in the browser. Calls over our own phone line are built and in testing.
Talk this through with usNo. It does not sign insurance or investment contracts on its own. It finishes the next step your system already knows, for example booking a meeting with the advisor, and hands anything out of scope to a person.
Talk this through with usWe begin with one paid validation of one workflow, on your system and under your rules: scope, adapter, controlled pilot, measured result. Minutes and SMS are consumption, shown on a transparent bill. Another workflow, product or country is a new, separately agreed package.
Talk this through with us