emable VoiceGovernance
Rules come first, the call follows them
emable Voice is built for teams that have to show who approved a contact, what the AI said and what it changed. These are the rules every contact follows.
AI disclosure
Every call opens with an approved AI disclosure, so the person knows from the first sentence that an AI is speaking. The disclosure is part of every script and appears in the audit trail.
Approval and purpose
No contact happens without a person's approval and a valid purpose. The approval covers the purpose, the script and the content. If the content changes, the approval has to be given again. The AI stays within the approved script.
Do-not-contact and call hours
Opt-outs, blocked numbers and allowed hours are checked before every attempt. A public number is not permission to call.
Checked again before the call
Case status, price and consent are checked again just before the call or SMS goes out. If an offer has expired or consent was withdrawn, the contact does not go ahead on old information.
Recipient verification
Caller ID is not proof of identity. The person is verified, for example with a detail already on the case, before any sensitive detail is shared.
Human handover
When the AI is unsure, or a question is out of scope, it ends the call politely and hands the case to the advisor or manager with a summary. The person then follows up with the client.
Allowed writes and audit trail
Only the operations you allow for a workflow are written to your CRM. Every step is logged: the signal, each check and its result, the approval, the disclosure, every tool the AI called, the handover, the write and the SMS.
SMS preview
Every SMS shows its text, segment count and cost before it is sent. Accented letters switch an SMS to Unicode, where one message holds 70 characters and longer texts are split into parts of 67. The cost is shown as a multiple of your SMS rate, so you see the effect of a longer text before you send it.
What it will not do
- Sign insurance or investment contracts on its own
- Run mass calling or marketing campaigns
- Call a number just because it is public
- Treat caller ID as proof of identity
- Treat a delivery receipt as proof that an SMS was read
Want to start with one workflow?
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